A few months ago I was seated at the Chic-Fil-A Leadercast. It was a excellent and challenging experience.
One of my colleagues leaned over and said, “At The Karis Group, we sell responsiveness. It’s one thing that we excel at”. I think she was right.
Too many companies let their customers simply wait.
The consequences are horrendous. This infographic demonstrates the negative consequences of letting customers wait.